topic Potential scam in Account & Billing

Potential scam

TC97 — Fri, 14 Aug 2026 17:00:04 GMT

I just received a call from a member of your staff stating that I've been offered a further discount on my contract with a free iPad as well. Became a bit hostile when asked if it was a scam.
Definately seems too good to be true!

Re: Potential scam

Chrisee — Fri, 14 Aug 2026 17:04:22 GMT

@TC97 number one you are not talking to Sky when posting in the forum. Number two it is highly unlikely Sky are offering to give away a iPad while discounting your service. Oddly Sky are in business to make money. Sounds to be a scam call.

Re: Potential scam

GD1 — Fri, 14 Aug 2026 17:05:48 GMT

@TC97 You didn't receive a call from Sky as Sky would never give away such a high value item. You received a call from scammers.

Re: Potential scam

caesarome — Fri, 14 Aug 2026 18:30:32 GMT

Did you give the caller any details that they asked for @TC97 because if you did have a read of this:

https://www.sky.com/help/articles/account-takeover

If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

As it was a scam call so to be on the safe side I would change your online password:

https://id.sky.com/change/password

Re: Potential scam

peter-marlow+1966 — Fri, 14 Aug 2026 20:16:55 GMT

TC97

I had the same sort of call today

I did not give them any details. Played along for a bit then they hung up, they phoned me on my mobile wrote the number down phoned sky directly and told them about the call and gave them the number they had phone me on.The scammers did like when the thought they were talking to a police officer lol