topic Re: Billed trice for broadband in Account & Billing

Billed trice for broadband

Colin190 — Tue, 11 Aug 2026 07:14:54 GMT

Iv been charged twice again for my broadband services tried to get through to sky on chat bot its useless

Re: Billed trice for broadband

Brill+Gill — Tue, 11 Aug 2026 08:16:09 GMT

Hi @Colin190, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Billed trice for broadband

Colin190 — Thu, 13 Aug 2026 16:04:31 GMT

Has my refund been issued

Re: Billed trice for broadband

PandJ2020 — Thu, 13 Aug 2026 16:07:05 GMT

@Colin190 wrote:
Has my refund been issued

We don't know - what did Sky say to you when you spoke to them?

Re: Billed trice for broadband

Colin190 — Thu, 13 Aug 2026 16:09:11 GMT

They said a refund would be issued but on my account it says the money will be taken of my next bill saying in credit

Re: Billed trice for broadband

caesarome — Thu, 13 Aug 2026 16:12:19 GMT

@Colin190

If you were told on the chat you had with the messaging team that it has been issued thenh it should be with you between 3-5 working days.

Re: Billed trice for broadband

Colin190 — Thu, 13 Aug 2026 16:48:12 GMT

I was told that but it says my account is in credit £39.72 which will go off my next bill how can I speak to an sky employee on here

Re: Billed trice for broadband

lainys — Thu, 13 Aug 2026 17:11:06 GMT

Hi there @Colin190 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141