topic Re: Access denied!! in Account & Billing

Access denied!!

BazLoz77 — Thu, 13 Aug 2026 11:28:36 GMT

Im a Sky VIP and am looked into the My Sky App. When I go to the VIP section and then rewards, click on free global roaming, it states "access denied" Could someone help please?

Re: Access denied!!

martswain — Thu, 13 Aug 2026 11:47:03 GMT

What level of VIP are you?

Free global roaming is for Diamond members.

It certainly worked for me last week at Amsterdam Schipol Airport.

Re: Access denied!!

BazLoz77 — Thu, 13 Aug 2026 11:48:08 GMT

I'm a Diamond member.

Re: Access denied!!

caesarome — Thu, 13 Aug 2026 12:01:23 GMT

@BazLoz77

Although the app might not be working you do need access to it for the free roaming as you will not be charged the £ daily fee if you go to one of the 120 countries where this applies.

As for the access on the app, are you using a VPN or if you have an iphone, the private relay function ?

Re: Access denied!!

BazLoz77 — Thu, 13 Aug 2026 12:17:54 GMT

I can access the app. I can access the VIP section. It's when I click on the free global roaming for Diamond members, that's when it says access denied.

Re: Access denied!!

TimmyBGood — Thu, 13 Aug 2026 12:42:11 GMT

@BazLoz77

Perhaps be aware this 'reward' doesn't require you to do anything for it to be valid.

Re: Access denied!!

BazLoz77 — Thu, 13 Aug 2026 12:48:36 GMT

I understand that. However I click on the link for free global roaming, and I'm denied access to purchase this.

Re: Access denied!!

caesarome — Thu, 13 Aug 2026 12:50:59 GMT

@BazLoz77 wrote:

and I'm denied access to purchase this.

You don't need to purchase this as you don't do not have to do anything as there is no claim involved.

Re: Access denied!!

TimmyBGood — Thu, 13 Aug 2026 13:13:51 GMT

@BazLoz77 wrote:
However I click on the link for free global roaming, and I'm denied access to purchase this.

£2 roaming is automatically activated in any applicable country, and then discounted to £0 for Diamond VIPs: for current Sky Mobile customers there's nothing to purchase.

Perhaps note it's not actually 'global', and the 25GB data limit is already catching people out.

Re: Access denied!!

martswain — Thu, 13 Aug 2026 13:10:38 GMT

There certainly isn't any requirement to click on a link to activate Free Global Roaming.