topic Refund from my upgrade in Account & Billing

Refund from my upgrade

Ddmc92 — Wed, 12 Aug 2026 20:21:50 GMT

Hi, so I've upgraded to sky glass and customer service on the phone said I will be refunded my last payment to sky Q in 45 days from Monday is it possible to get this refunded a lot sooner as it's £210.

Thanks

Re: Refund from my upgrade

caesarome — Wed, 12 Aug 2026 21:08:21 GMT

@Ddmc92

Do you see the £210 on your account as a credit ?

Re: Refund from my upgrade

Ddmc92 — Wed, 12 Aug 2026 21:09:55 GMT

Not as of yet it's due to go out Monday as my last payment for sky q as I asked on the phone about the payment

Re: Refund from my upgrade

caesarome — Wed, 12 Aug 2026 21:14:08 GMT

You will need to wait until you see it as a credit on your account so reply back on here sometime next week as we can escalate your post to Sky's messaging team who can help with this. Even then they might not be able to refund it until what will have been the following months billing date.

Re: Refund from my upgrade

Ddmc92 — Wed, 12 Aug 2026 21:16:03 GMT

Will do! Thankyou very much!