https://helpforum.sky.com/t5/Account-Billing/About-my-bill/m-p/5342132#M300771 The reason my payment didn't go through is my bank account has been hacked.There is no money in the account bank is looking into this so I have no bank card to pay anything till next Wednesday Wed, 12 Aug 2026 16:54:23 GMT Joannemawhinney 2026-08-12T16:54:23Z https://helpforum.sky.com/t5/Account-Billing/About-my-bill/m-p/5342132#M300771 The reason my payment didn't go through is my bank account has been hacked.There is no money in the account bank is looking into this so I have no bank card to pay anything till next Wednesday Wed, 12 Aug 2026 16:54:23 GMT https://helpforum.sky.com/t5/Account-Billing/About-my-bill/m-p/5342132#M300771 Joannemawhinney 2026-08-12T16:54:23Z https://helpforum.sky.com/t5/Account-Billing/About-my-bill/m-p/5342133#M300772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4753373">@Joannemawhinney</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of <STRONG>Sky customers helping other Sky customers </STRONG>which includes additional help from customers who are Superusers like myself. <BR /><BR />This is the billing process for everyone…<BR /><BR /><span class="lia-unicode-emoji" title=":red_circle:">🔴</span> If you usually pay by <STRONG>Direct Debit </STRONG>and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (<STRONG>warning: </STRONG>any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":red_circle:">🔴</span> If you usually pay by <STRONG>Continuous Card </STRONG>and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />These links may also provide some useful advice …<BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span> <A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span> <A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span> <A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Wed, 12 Aug 2026 16:59:23 GMT https://helpforum.sky.com/t5/Account-Billing/About-my-bill/m-p/5342133#M300772 Daniel0210 2026-08-12T16:59:23Z