topic Re: Credit refund in Account & Billing

Credit refund

Frances8 — Wed, 12 Aug 2026 13:52:39 GMT

I switched to a new broadband provider last month, returned router, etc. My final bill has left me in credit - how do I get the refund please? Original payment method is still in place.

Thanks for your help

Frances

Re: Credit refund

Daniel0210 — Wed, 12 Aug 2026 13:56:18 GMT

@Frances8
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (usually what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that the credit is still showing on your Sky account.

Re: Credit refund

Frances8 — Wed, 12 Aug 2026 13:57:17 GMT

Yes, balance is still showing and payment method is still active

Re: Credit refund

Daniel0210 — Wed, 12 Aug 2026 13:58:02 GMT

@Frances8
We need to wait at least 10 minutes from your original post before we can escalate your issue to Sky so I’ll escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Daniel0210 — Wed, 12 Aug 2026 14:03:06 GMT

@Frances8

Now escalated.

Re: Credit refund

Frances8 — Wed, 12 Aug 2026 14:08:28 GMT

Thanks Daniel

Re: Credit refund

Allan95 — Wed, 12 Aug 2026 15:32:43 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.