topic Re: Credit refund in Account & Billing

Credit refund

JoeC3 — Wed, 12 Aug 2026 09:43:47 GMT

I have cancelled my Sky broadband. It has been way over 6 weeks since last conection.

Why haven't you refunded the credit in my account to me yet?

Re: Credit refund

GD1 — Wed, 12 Aug 2026 09:45:16 GMT

@JoeC3 Did you leave your payment method in place? If so we can ask the community messaging team to reach out to you to process your refund request.

Re: Credit refund

JoeC3 — Wed, 12 Aug 2026 09:49:29 GMT

Yes. Nothing has been changed since cancellation

Re: Credit refund

Daniel0210 — Wed, 12 Aug 2026 10:02:43 GMT

@JoeC3
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Brill+Gill — Wed, 12 Aug 2026 10:10:51 GMT

Thanks for escalating this @Daniel0210. We’ve sent @JoeC3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.