topic Broad band cancellation in Account & Billing

Broad band cancellation

Paul1000 — Tue, 11 Aug 2026 13:05:41 GMT

Hi I cancelled my b/band on 28 th July and you billed me for this month and I would like it back please

Re: Broad band cancellation

Annie+UK — Tue, 11 Aug 2026 13:11:33 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support, you'll need to phone Sky

Re: Broad band cancellation

Daniel0210 — Tue, 11 Aug 2026 13:43:25 GMT

@Paul1000 wrote:

Hi I cancelled my b/band on 28 th July and you billed me for this month

@Paul1000

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.