topic Re: Cancelling sporys package in Account & Billing

Cancelling sporys package

Rachel456 — Mon, 10 Aug 2026 09:53:03 GMT

Nees to cancel my sky package.Have found the whole process really frustrating.Cannot seem to get in touch with an advisor.Very difficult when you are older!

Re: Cancelling sporys package

Daniel0210 — Mon, 10 Aug 2026 09:57:07 GMT

@Rachel456
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

You need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them, because the discounts were provided on the understanding you’d be paying that discounted price for the full period. Also make sure cancellation of a certain add-on doesn’t affect another discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

Re: Cancelling sporys package

MightyQuinn — Mon, 10 Aug 2026 09:57:54 GMT

Hi @Rachel456 I'm afraid that this is someting that the community cannot help you with. You need to persevere contacting Sky.

Upgrade, downgrade or change your Sky products