topic Re: Issue claiming Vue cinema tickets in Account & Billing

Issue claiming Vue cinema tickets

Sacha_Sky — Sun, 09 Aug 2026 11:26:42 GMT

As a VIP customer I downloaded my Claim codes for August and tried to use them when booking Vue cinema tickets yesterday. Never had an issue before, but for some reason yesterday the codes were invalid when entered on the Vue booking page. I ended up having to pay full price for the tickets. Anyone else had the same issue? I don't see an easy way to contact Sky to make a complaint....

Re: Issue claiming Vue cinema tickets

caesarome — Sun, 09 Aug 2026 12:00:07 GMT

@Sacha_Sky

There is this email address that you can use to contact Sky about this issue - support @ skyticketit.com (with no spaces)

Re: Issue claiming Vue cinema tickets

CoffeeDrinker — Sun, 09 Aug 2026 12:17:44 GMT

@Sacha_Sky @Which day were you booking the tickets for? The codes are only valid for seats booked Sunday to Thursday (amongst other restrictions)

Re: Issue claiming Vue cinema tickets

Sacha_Sky — Sun, 09 Aug 2026 19:03:39 GMT

Thanks you Coffee Drinker. I think you cracked it. I was booking for a Friday evening so that explains it. Thank you

Re: Issue claiming Vue cinema tickets

Sacha_Sky — Sun, 09 Aug 2026 19:05:41 GMT

Will remember that for next time thank you caesarome. I think the other member has actually figured it out, I was booking on a Friday, which is not valid for these tickets (just Sunday to Thursday). Appreciate your reply though thanks