topic Re: Bill payment in Account & Billing

Bill payment

Patriciamcdaid — Sun, 09 Aug 2026 11:42:15 GMT

I keep getting told my bill is unpaired and late fee been applied my bill is paided

Re: Bill payment

PandJ2020 — Sun, 09 Aug 2026 11:58:38 GMT

Did you pay manually? (As this may not stop the automated collection)

Re: Bill payment

Daniel0210 — Sun, 09 Aug 2026 11:58:37 GMT

@Patriciamcdaid

Did you make a manual payment? Any manual payment was unnecessary and has correctly gone as a credit on your Sky account (to be used on your next bill), and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

Best to let the Direct Debit or continuous card payment you have set up (as per the T's and C's) do the transaction Sky will be expecting.

Re: Bill payment

caesarome — Sun, 09 Aug 2026 11:58:53 GMT

@Patriciamcdaid

Does the MySky app or online here show that the bill has been paid:

https://www.sky.com/bill/tv-broadband-talk

Are these emails or texts actually from Sky ?