https://helpforum.sky.com/t5/Account-Billing/Phone-swap/m-p/5339185#M300360 <P>I have been trying to see if I can upgraded my phone but keeps saying restricted as I owe 4.99 cant see any bill for that so I rang up sky and was told there is no.outstanding amount but still cant see to upgraded and still.saying I.owe 4.99</P> Sat, 08 Aug 2026 16:54:45 GMT katehol10 2026-08-08T16:54:45Z https://helpforum.sky.com/t5/Account-Billing/Phone-swap/m-p/5339185#M300360 <P>I have been trying to see if I can upgraded my phone but keeps saying restricted as I owe 4.99 cant see any bill for that so I rang up sky and was told there is no.outstanding amount but still cant see to upgraded and still.saying I.owe 4.99</P> Sat, 08 Aug 2026 16:54:45 GMT https://helpforum.sky.com/t5/Account-Billing/Phone-swap/m-p/5339185#M300360 katehol10 2026-08-08T16:54:45Z https://helpforum.sky.com/t5/Account-Billing/Phone-swap/m-p/5339233#M300363 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/198374">@katehol10</a></SPAN> , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;</P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sat, 08 Aug 2026 18:45:32 GMT https://helpforum.sky.com/t5/Account-Billing/Phone-swap/m-p/5339233#M300363 -Heather- 2026-08-08T18:45:32Z