topic Re: Sky Cinema still accessible in Account & Billing

Sky Cinema still accessible

Hertford — Tue, 04 Aug 2026 17:45:31 GMT

Why do I have Sky Cinema when I didn't ask for it and have tried to cancel it on more than one occasion ?

Re: Sky Cinema still accessible

Daniel0210 — Tue, 04 Aug 2026 17:50:38 GMT

@Hertford

Any cancellation comes with a 31 day notice period. How did you cancel it?

Re: Sky Cinema still accessible

Hertford — Tue, 04 Aug 2026 17:55:10 GMT

Thanks for the swift response, Daniel.

Verbally. Twice by phone but I also explained to engineer on day of installation that it was not required.

Re: Sky Cinema still accessible

MightyQuinn — Tue, 04 Aug 2026 17:56:58 GMT

@Hertford wrote:
Why do I have Sky Cinema

Hi @Hertford That is not something that the community would know, unfortunately only Sky can help you.

Re: Sky Cinema still accessible

Daniel0210 — Tue, 04 Aug 2026 18:01:30 GMT

@Hertford

If the 31 day notice period has now ended you'll need to contact Sky again.

Re: Sky Cinema still accessible

Hertford — Sat, 08 Aug 2026 16:26:29 GMT

Apologies if I didn't reply to this previously.

I eventually spoke to someone at Sky to ask why I was still receiving Sky Cinema. He apologised and confirmed that my file indicated that I had called twice before to cancel. So on this occasion, he promised to cancel the access and refund me for the previous months which is a satisfactory outcome if it proves to be.

Re: Sky Cinema still accessible

robcole2026 — Sun, 09 Aug 2026 19:57:57 GMT

As a new customer you probably are not aware how bad sky customer service is. Generally the agent just tell you what you want to hear to get you off the phone