topic Re: Refund in Account & Billing

Refund

Helengallagher — Sat, 08 Aug 2026 12:57:35 GMT

Where is my refund

Re: Refund

Mark39 — Sat, 08 Aug 2026 13:00:29 GMT

@Helengallagher no idea. Have you requested one? Please provide details.

Re: Refund

Helengallagher — Sat, 08 Aug 2026 13:01:45 GMT

Yes yesterday because my bill was paid twice

Re: Refund

Helengallagher — Sat, 08 Aug 2026 13:05:26 GMT

Hello has it been processed yet

Re: Refund

Mark39 — Sat, 08 Aug 2026 13:15:07 GMT

@Helengallagher as customers here, same as you, we don't know. Once it has been processed it will take up to 5 days to reach your account.

Re: Refund

Daniel0210 — Sat, 08 Aug 2026 13:17:58 GMT

@Helengallagher
Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment (unless your services have been restricted).

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Re: Refund

caesarome — Sat, 08 Aug 2026 15:05:47 GMT

@Helengallagher

If Sky issued the refund yesterday then it should be with you by the latest next Friday.