topic Re: Complaint comfirmation email in Account & Billing

Complaint comfirmation email

Stevie8 — Fri, 07 Aug 2026 17:22:30 GMT

Hu all. I just raised a complaint to Sky using their complaints form online. I noticed that although I received a brief message on screen saying the form had been submitted, I have not received any email confirmation.

Is there anywhere I can check that this has been submitted correctly and check the status of the complaint?

Many thanks

Re: Complaint comfirmation email

MightyQuinn — Fri, 07 Aug 2026 19:35:35 GMT

Hi @Stevie8 Anything here (just guessing) https://www.sky.com/my-messages/cases

Re: Complaint comfirmation email

Stevie8 — Sat, 08 Aug 2026 10:35:35 GMT

Thanks @MightyQuinn. There's nothing in that area regarding the complaint I submitted. I have now received an email acknowledgement, but this does not contain the content of the complaint. Luckily I saved it to my computer before sending it. Thanks for your help.

How to get record of complaint

Stevie8 — Fri, 14 Aug 2026 08:52:24 GMT

Hi everyone. I recently made 2 complaints to Sky related to billing and incorrect account setup. I would like a record of the communications.

I have received a message saying one of the complaints was closed. But I don't know which complaint that relates to and why it was closed. I feel it should not have been closed as neither complaint has yet been addressed fully.

Anyone able to help? It's hard for me to call during Sky's opening hours, and the agents keep trying to call rather than communicate via email as I've requested multiple times.

I'm confused about the status of the complaints and how Sky are dealing with them.

Thanks

Re: How to get record of complaint

MightyQuinn — Fri, 14 Aug 2026 10:13:41 GMT

@Stevie8 wrote:
Hi everyone. I recently made 2 complaints to Sky related to billing and incorrect account setup. I would like a record of the communications.

I have received a message saying one of the complaints was closed. But I don't know which complaint that relates to and why it was closed. I feel it should not have been closed as neither complaint has yet been addressed fully.

Anyone able to help? It's hard for me to call during Sky's opening hours, and the agents keep trying to call rather than communicate via email as I've requested multiple times.

I'm confused about the status of the complaints and how Sky are dealing with them.

Thanks

Hi @Stevie8 I'm afraid that the community cannot help you with that, you will need to contact Sky. My Messages | Cases | Sky.com

Re: Complaint comfirmation email

Hally-K- — Fri, 14 Aug 2026 14:43:22 GMT

Hi, I have exactly the same. 2 or 3 cases following Sky incorrectly prossing my switch. Received emails re broadband issues. Speak with Sky "experts" who have no idea what they are doing. I'm awaiting contact re broadband billing that was assured would be yesterday. Sky package issue linking Disney. Complaint raised. Still not resolved, yet received email to advise complaint closed. Emailed a form, not had an email confirming received. It said submitted like yours did. No where to check. My sky -My messages - my cases always show nothing and advises if nothing there could still be being worked on. Absolute rubbish.

Re: Complaint comfirmation email

Stevie8 — Sun, 16 Aug 2026 07:27:17 GMT

Hi, hope your issue is sorted soon. I ended up asking on a web chat for Sky to forward all records of correspondence related to the complaints to be emailed to me. They agreed in writing and I took a screenshot for my records. They said it would be done within 24 hours. Unfortunately that hasn't happened as far as I can tell.