topic Re: Payments in Account & Billing

Payments

Naomi61 — Fri, 07 Aug 2026 15:18:48 GMT

I owe £113.00 on my sky account I will pay on 12th August, can I get my sky back on once I have paid.

Re: Payments

caesarome — Fri, 07 Aug 2026 15:19:55 GMT

Sky will not restore your services until you pay that bill and setup your payment details again as they do not do and have never done promises to pay.

Re: Payments

Naomi61 — Fri, 07 Aug 2026 15:21:26 GMT

I can set that up on Wednesday once I have paid

Re: Payments

Daniel0210 — Fri, 07 Aug 2026 15:26:59 GMT

@Naomi61
Restricted services won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

Re: Payments

caesarome — Fri, 07 Aug 2026 15:44:53 GMT

@Naomi61 wrote:

I can set that up on Wednesday once I have paid

Then Sky should restore your services once you have done this on Wednesday as the earlier you do it the quicker the banks should clear your payment and your services will be restored.