topic Re: Hi cancelled my contracts in Account & Billing

Hi cancelled my contracts

Stormtrooper — Fri, 07 Aug 2026 11:14:08 GMT

Hi I cancelled my contract on 18 may 2026 Because I didn't not have internet for a couple of weeks and the guy on phone said I would be having a refund I have being waiting for 62 days for the refund but enough

Re: Hi cancelled my contracts

Daniel0210 — Fri, 07 Aug 2026 11:15:20 GMT

@Stormtrooper

Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Hi cancelled my contracts

Stormtrooper — Fri, 07 Aug 2026 11:22:27 GMT

Yh I would like a bank check to be sent to me please

Re: Hi cancelled my contracts

Daniel0210 — Fri, 07 Aug 2026 11:25:06 GMT

@Stormtrooper

@Daniel0210 wrote:

@Stormtrooper

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account

Re: Hi cancelled my contracts

Mark39 — Fri, 07 Aug 2026 12:46:42 GMT

@Stormtrooper wrote:
Yh I would like a bank check to be sent to me please

It will be a cheque drawn on Sky, not on a bank.