https://helpforum.sky.com/t5/Account-Billing/Compensation/m-p/5337983#M300207 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4749082">@Kath19651</a>&nbsp;</P> <P>Usually broadband credit is applied to your account so it can be used to pay future bills until it has all been used up. Once it has been added to your account you will have to call Sky about this to see if they will refund it to you instead.</P> Thu, 06 Aug 2026 21:29:54 GMT caesarome 2026-08-06T21:29:54Z https://helpforum.sky.com/t5/Account-Billing/Compensation/m-p/5337981#M300206 <P>I've been emailed to say I'm being&nbsp; given compensation for an ongoing issue.since installation and for the inconvenience.&nbsp; It says it'll be credited to my Sky account which seems daft as it's quite a sum and like it to be paid into my bank. Does anyone know if this can be done before I contact them <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Thu, 06 Aug 2026 21:27:59 GMT https://helpforum.sky.com/t5/Account-Billing/Compensation/m-p/5337981#M300206 Kath19651 2026-08-06T21:27:59Z https://helpforum.sky.com/t5/Account-Billing/Compensation/m-p/5337983#M300207 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4749082">@Kath19651</a>&nbsp;</P> <P>Usually broadband credit is applied to your account so it can be used to pay future bills until it has all been used up. Once it has been added to your account you will have to call Sky about this to see if they will refund it to you instead.</P> Thu, 06 Aug 2026 21:29:54 GMT https://helpforum.sky.com/t5/Account-Billing/Compensation/m-p/5337983#M300207 caesarome 2026-08-06T21:29:54Z https://helpforum.sky.com/t5/Account-Billing/Compensation/m-p/5337996#M300209 <P>Thank you! I'll call them! Rather have the compensation directly to me</P> Thu, 06 Aug 2026 21:45:57 GMT https://helpforum.sky.com/t5/Account-Billing/Compensation/m-p/5337996#M300209 Kath19651 2026-08-06T21:45:57Z