topic Help on payments in Account & Billing

Help on payments

Katelyn13 — Thu, 06 Aug 2026 18:02:24 GMT

So my mum had an account and there was some personal issues which has lead to her not being on sky anymore and has moved from the address on the account. Sky has sent me to someone due to what says is an outstanding balance, however they are still charging my card twice a month every month for this account. The box etc is gone as the old address is empty now. How am I supposed to go about this? Cause they are taking about £100 a month for a service that's cancelled?

Re: Help on payments

SKY1992bf — Thu, 06 Aug 2026 18:08:18 GMT

@Katelyn13 how was the account cancelled and did you receive email confirmation from sky confirming the cancellation, from what you have posted sounds like the account wasn't cancelled properly

note that only the account holder can initiate a cancellation

Re: Help on payments

peter-marlow+1966 — Fri, 07 Aug 2026 06:25:57 GMT

Did you connect sky and give them correct by and cancel your subscriptions and as already said earlier did you get an email confirming this ?