topic Re: Credit refund in Account & Billing

Credit refund

KyoungLee — Thu, 06 Aug 2026 13:31:42 GMT

Hi,

I have seen other posts about requesting a credit refund after leaving Sky Broadband as it's just sitting there as credit.

Can I get someone to escalate my credit refund too please?

Thanks

Re: Credit refund

Daniel0210 — Thu, 06 Aug 2026 13:44:50 GMT

@KyoungLee
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers with additional help from Superusers like myself.

Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here.

Before we can escalate it to Sky please confirm the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

KyoungLee — Thu, 06 Aug 2026 14:21:51 GMT

Hi Daniel,

thanks for replying quickly. If you could speed up the process, that would be great for me. I confirm that the account is in credit and the payment method is still active.

Many thanks,

Kyoung

Re: Credit refund

Daniel0210 — Thu, 06 Aug 2026 14:23:27 GMT

@KyoungLee
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

KyoungLee — Thu, 06 Aug 2026 15:31:06 GMT

Thank you so much for your help.

Re: Credit refund

ItWasAllMichele — Thu, 06 Aug 2026 18:17:26 GMT

Thanks for escalating this @Daniel0210 We’ve sent an invite to chat to @KyoungLee

Please be aware conversations automatically close if there is no response within 48 hours.