topic Re: Continued Netflix account and double billing issues in Account & Billing

Continued Netflix account and double billing issues

KarolSmyth — Thu, 06 Aug 2026 10:24:41 GMT

I Continue to be billed by both Netflix and Sky for an account linked through my sky stream service. I esclated and spent pver an hour with Sky on the phone and thwey said it would be resolved but to check with Netflix.... again netflix said the issue was with sky.... this is going around and around and around i have now been billed 3 times by Netflix as they said Sky have not linked the correct account.... so i am being double billed all the time for Netflix

Re: Continued Netflix account and double billing issues

ProbsSteph — Thu, 06 Aug 2026 12:29:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141