topic Re: No broadband in Account & Billing

No broadband

Michellebramham — Thu, 06 Aug 2026 08:39:46 GMT

No broadband from 31st July until 3rd August 2026 I expect a reduction in my bill for the inconvenience

Re: No broadband

TimmyBGood — Thu, 06 Aug 2026 08:48:06 GMT

@Michellebramham

https://www.sky.com/help/articles/auto-compensation

Re: No broadband

caesarome — Thu, 06 Aug 2026 09:10:12 GMT

@Michellebramham

You will not get compensation by the way of a refund but should have a credit added to your account so keep an eye on it over the coming days.

Re: No broadband

MightyQuinn — Thu, 06 Aug 2026 09:03:59 GMT

@Michellebramham wrote:
I expect a reduction in my bill

Hi @Michellebramham I'm afraid that the community cannot help you with that. Please see Welcome below.

Re: No broadband

Daniel0210 — Thu, 06 Aug 2026 09:37:24 GMT

@Michellebramham wrote:
No broadband from 31st July until 3rd August 2026

@Michellebramham

I don't think you'll qualify.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.
▫️Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.