topic Cancelling paper billing in Account & Billing

Cancelling paper billing

LuC04 — Thu, 06 Aug 2026 06:43:34 GMT

I have read the steps to cancel paper billing .... go to VIEW BILL there is not option to 'toggle paperless billing to off'

I have tried rewording, ask community, contact Sky ... Going around and around in non helpful circles!

Any ideas?

Thanks for any help given 🙂

Re: Cancelling paper billing

Chrisee — Thu, 06 Aug 2026 07:01:03 GMT

@LuC04 to get you help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Cancelling paper billing

Coley-W95 — Thu, 06 Aug 2026 11:11:11 GMT

Thanks for escalating this @Chrisee. We’ve sent @LuC04 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.