topic Re: Payment in Account & Billing

Payment

SidonaBraziene — Wed, 05 Aug 2026 17:09:13 GMT

Hello, why I been charged twice today with 20£ if I was owed just 20?

Re: Payment

PandJ2020 — Wed, 05 Aug 2026 17:14:54 GMT

@SidonaBraziene wrote:
Hello, why I been charged twice today with 20£ if I was owed just 20?

Dunno. What do your bills show as we can't see them...

Did you make any manual payments? Change payment date?

Re: Payment

SidonaBraziene — Wed, 05 Aug 2026 17:18:17 GMT

I made this morning manual payment, and now they charge me again

Re: Payment

Daniel0210 — Wed, 05 Aug 2026 17:24:03 GMT

@SidonaBraziene
Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment (unless your services have been restricted).

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Payment

Mark39 — Wed, 05 Aug 2026 19:08:59 GMT

@SidonaBraziene wrote:
Hello, why I been charged twice today with 20£ if I was owed just 20?

So actually, you were charged once, but paid twice. It's best not to make manual payments.