topic Re: Being recharged in Account & Billing

Being recharged

Jacqueline28 — Wed, 05 Aug 2026 12:14:46 GMT

I have already paid my bill £58.06 Yesterday they switched off my sevices and still want me to pay it again. I have emailed my proof yet Sky are ignoring me. What can I do?

Re: Being recharged

caesarome — Wed, 05 Aug 2026 12:18:53 GMT

@Jacqueline28

As well as paying this bill have you also setup your payment details again as this needs doing if you are yet to do this.

Does your Sky bill now show you have nothing outstanding against it because if you were two weeks late paying this bill you do need to also pay the next one.

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 12:27:14 GMT

Yes my payment details were given after my payment but they are still asking for another payment.

This is so wrong.

I can't afford to repay it.

When I call because I can't pay it again they hang up so I can't speak to an adviser either.

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 12:30:28 GMT

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Re: Being recharged

Mark39 — Wed, 05 Aug 2026 12:41:37 GMT

@Jacqueline28 I assume you and @Jacqueline281 are the same person.

Looks like you made a manual payment far too close to your norrmal payment date for Sky to take account of it. It has therefore been applied to your account as a credit towards your next bill. It looks as though a second, automated credit card payment was taken on 4 August to settle your current bill. I'm not sure why Sky are asking you to pay again.

It's best not to make manual payments. They're unnecessary.

Re: Being recharged

Daniel0210 — Wed, 05 Aug 2026 12:41:07 GMT

@Jacqueline28

You seem to have added an additional user name. Can I confirm @Jacqueline281 is also you?

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 12:42:21 GMT

Yes it is me. It messed up when I was signing in.

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 12:46:13 GMT

What can I do now?

I can't always meet my payment date so I can when I am paid and always done manually or sky take two payments instead of one. I can't afford that.

Would you be able to switch me back on please?

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 12:46:52 GMT

@Jacqueline28

Re: Being recharged

PandJ2020 — Wed, 05 Aug 2026 12:47:19 GMT

@Jacqueline281 wrote:
Would you be able to switch me back on please?

You're not speaking to Sky... Just other customers.

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 12:48:38 GMT

I thought you were from sky.

Thank you for your advice anyway 😊

Re: Being recharged

Daniel0210 — Wed, 05 Aug 2026 12:49:23 GMT

@Jacqueline28

We are fellow customers on here. We can't switch anything on.

As stated above any manual payment was unnecessary and has correctly gone as a credit on your Sky account (to be used on your next bill).

Best to let the Direct Debit or continuous card payment you have set up (as per the T's and C's) do the transaction Sky will be expecting.

It does seem you'll have to pay it again in order to have the restriction removed which I'm afraid to say was messed up by your manual payment.

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 12:52:38 GMT

It has never messed up before.

I get what you are saying.

Re: Being recharged

caesarome — Wed, 05 Aug 2026 12:58:13 GMT

@Jacqueline281

The £58.06 in the big blue box on your iimage is not what you owe as it is what is owed to you as it is a credit so if you don't make any more manual payments it should be used to pay a future bill.

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 14:22:43 GMT

But they have still cut my sevices and I don't know how to get hold of them. Because when I call it says that I owe them money and until I have paid i can't get the service back on.

Re: Being recharged

Daniel0210 — Wed, 05 Aug 2026 14:34:06 GMT

@Jacqueline28

Thats correct, when services are restricted (rightly or wrongly) any calls to Sky will only prompt you to pay.

Thats what you need to do, and then set up a new payment method. Then you can get your services back up and running and speak to Sky. This should include requesting the credit back for the unnecessary manual payment.

Re: Being recharged

Jacqueline281 — Wed, 05 Aug 2026 15:12:30 GMT

Thank you @Daniel0210