topic Re: Credit Refund in Account & Billing

Credit Refund

charlotte239 — Wed, 05 Aug 2026 12:06:39 GMT

Like many others I have cancelled my Sky Broadfund and my account is in credit. It says the credit will be held for future payments but since I have left Sky I would like to have the credit refunded but can't get hold of anyone at Sky, thanks

Re: Credit Refund

Daniel0210 — Wed, 05 Aug 2026 12:07:47 GMT

@charlotte239
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, but posts on here suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit Refund

charlotte239 — Wed, 05 Aug 2026 12:13:07 GMT

Hi Daniel,

thanks for replying so quickly - if you could speed up the process that would be great. I confirm the account is still in credit and the payment method is still active

Re: Credit Refund

Daniel0210 — Wed, 05 Aug 2026 12:26:04 GMT

@charlotte239
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Jason- — Wed, 05 Aug 2026 12:35:14 GMT

Hello @Daniel0210,

Thanks for making us aware of @charlotte239's post. We'll send them an invite to chat now and we can help with their refund request.

Thanks, Jason-