topic Lasting Power of Attorney in Account & Billing

Lasting Power of Attorney

RobCumner — Wed, 05 Aug 2026 11:46:31 GMT

My wife is Sky account holder but now has Alzheimer's and I have an LPA on her behalf. I want to change the account to my name but seems impossible.

I tried a while ago by contacting Sky and I gave them an access code so they could go to Public Guardian website an examine the LPA.

According to the Public Guardian website, Sky have indeed looked at the LPA but have done nothing further.

The AI help gave up on me (annoying grunt by the way) so can anybody help? Thank you.

SKY1992bf — Wed, 05 Aug 2026 11:49:03 GMT

@RobCumner You need to register the lpa with the sky accessibility team,there contact information can be found on the link below

PandJ2020 — Wed, 05 Aug 2026 12:50:26 GMT

@RobCumner wrote:
I want to change the account to my name but seems impossible.

That may be the case and is unnecessary. The LPA gives you the powers you need to administer the account.

Sky don't generally allow account name changes, only in certain cases.