topic Re: Credit Refund in Account & Billing

Credit Refund

cjpower88 — Wed, 05 Aug 2026 09:06:41 GMT

Hi, I paid my bill a few days early not knowing that it would still automatically take the payment so now I have paid it twice. I have £118 in credit on my account and I'd like to get it refunded to me please, your live chat is always unavailable. Thanks, Chris

Re: Credit Refund

caesarome — Wed, 05 Aug 2026 09:09:57 GMT

@cjpower88

We can get you some help via Sky messaging team on here if you would like ?

Going forward as you have found out there is no need to make any manual payments.

Re: Credit Refund

cjpower88 — Wed, 05 Aug 2026 09:21:33 GMT

Hi, thanks for your fast response. Yes please! Chris

Re: Credit Refund

caesarome — Wed, 05 Aug 2026 09:26:32 GMT

@cjpower88

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

Jason- — Wed, 05 Aug 2026 11:22:17 GMT

Hello @caesarome, thanks for making us aware of @cjpower88's post. We'll send them an invite to chat privately and we can help with their refund request 👍🏻

Thanks, Jason-