topic Re: Credit refund following cancellation in Account & Billing

Credit refund following cancellation

Rikicatgirl1 — Tue, 04 Aug 2026 17:05:25 GMT

Hi, I've just left SKY broadband and a credit is showing on my account. Is there any way to get the refund quicker? I understand that the messaging team might be able to escalate it to SKY?

thanks

Riki

Re: Credit refund following cancellation

Daniel0210 — Tue, 04 Aug 2026 17:08:44 GMT

@Rikicatgirl1
How recent did you cancel? It may be too soon.

Refunds after cancelling a subscription should take about 6 weeks from your last day of connection, but posts on here suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund following cancellation

caesarome — Tue, 04 Aug 2026 17:09:31 GMT

@Rikicatgirl1

If you have only just left I do t believe the credit can be refunded to around what will have been your next billing date but if you prefer we could ask Skys messaging team to get in contact with you ?

Re: Credit refund following cancellation

Rikicatgirl1 — Tue, 04 Aug 2026 17:31:06 GMT

Could you ask them please?

thanks very much!

Re: Credit refund following cancellation

Daniel0210 — Tue, 04 Aug 2026 17:35:46 GMT

@Rikicatgirl1

As above, please confirm that the payment method is still active.

Re: Credit refund following cancellation

Rikicatgirl1 — Tue, 04 Aug 2026 17:51:34 GMT

Yes it is still active

Re: Credit refund following cancellation

Daniel0210 — Tue, 04 Aug 2026 17:54:02 GMT

@Rikicatgirl1

To see if they can help you yet I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund following cancellation

N_chill — Tue, 04 Aug 2026 17:57:30 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund following cancellation

Rikicatgirl1 — Wed, 02 Sep 2026 17:27:04 GMT

The member of the Sky team couldn't refund my credit in August and asked me to come back on September 2nd so could you possibly escalate my query again please.

many thanks

Re: Credit refund following cancellation

Daniel0210 — Wed, 02 Sep 2026 17:31:26 GMT

@Rikicatgirl1
We need to wait at least 10 minutes from your new post before we can re-escalate your issue to Sky so I’ll re-escalate it at that point and staff from their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund following cancellation

Daniel0210 — Wed, 02 Sep 2026 17:39:00 GMT

@Rikicatgirl1

Now re-escalated.

Re: Credit refund following cancellation

Rikicatgirl1 — Sat, 05 Sep 2026 15:58:13 GMT

Nobody has tried to contact me. Is it normal to take this long? I remember it was really quick on August

Re: Credit refund following cancellation

Daniel0210 — Sat, 05 Sep 2026 17:53:24 GMT

@Rikicatgirl1

I have re-escalated this again.

Re: Credit refund following cancellation

Rikicatgirl1 — Mon, 07 Sep 2026 06:51:02 GMT

And still nobody has contacted me ☹️ I just want my money back from Sky ☹️☹️

Re: Credit refund following cancellation

Daniel0210 — Mon, 07 Sep 2026 06:55:29 GMT

@Rikicatgirl1

The alternative will be you calling Sky.