topic Re: Sky multiroom in Account & Billing

Sky multiroom

Bideford+user — Tue, 04 Aug 2026 10:09:55 GMT

Despite multiple phone calls e mails regarding non return of multiroom equipment i am going to be chargef £52 on my august account for non return of equipment I renewed my account for a further 2 yrs from june 26 til june 28 and am being charged £8 each mth for its use Repeated calls to customer service and e mail reply telling me to ignore texts and e mails as i wont be charged as equipment still in use i have been charged on aug account Any help would be apprecisted to resolve issue any ideas

Re: Sky multiroom

caesarome — Tue, 04 Aug 2026 10:35:35 GMT

@Bideford+user

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky multiroom

LJB-C — Tue, 04 Aug 2026 12:05:49 GMT

Hello 👋Thanks for escalating this @caesarome. We’ve sent @Bideford+user an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.