topic Tesco Voucher Issue in Account & Billing

Tesco Voucher Issue

Gracie10 — Tue, 04 Aug 2026 09:36:34 GMT

Hi,

I had an issue with my WiFi where we lost our entire internet for over a week. For compensation reasons, I was issued 4 Tesco vouchers for this.

I have had the emails saying don't forget to claim your reward however when I click on the link it just takes me to the Sky VIP log in page.
when I log in there is no voucher popping up and I cannot locate at all via the app.

I have spoken to Sky multiple times on the phone and they have no idea where the vouchers actually go or how to resolve this!

little frustrating as it's around £40 worth in vouchers / compensation that I'm missing out on.
I can see they are on my bill for the month but again nowhere to be seen on the app/my emails to claim.

anyone else had this issue?

Re: Tesco Voucher Issue

caesarome — Tue, 04 Aug 2026 09:46:12 GMT

@Gracie10

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Tesco Voucher Issue

LJB-C — Tue, 04 Aug 2026 10:11:31 GMT

Hello 🙂 Thanks for escalating this @caesarome. We’ve sent @Gracie10 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Tesco Voucher Issue

Gracie10 — Tue, 04 Aug 2026 10:20:41 GMT

Thank you for this. Message posted now into chat.

Grace.