topic Re: Refund request accepted in Account & Billing

Refund request accepted

Kt69 — Tue, 04 Aug 2026 09:23:39 GMT

Hello I have had my refund request accepted and it says there is an update on my case but it isn't showing anything, so I was just wondering what do I do next and how long do I have to wait for a refund, I cancelled my services in march this just seems to be going on forever.

Re: Refund request accepted

caesarome — Tue, 04 Aug 2026 09:27:10 GMT

@Kt69

Have you checked your messages here for this update:

https://www.sky.com/mymessages

Or here:

https://www.sky.com/help/updates

If this refund has been processed then usually it would be with you within 5 working days.

Re: Refund request accepted

Kt69 — Tue, 04 Aug 2026 09:32:50 GMT

Yes I have checked

Re: Refund request accepted

Kt69 — Tue, 04 Aug 2026 09:40:16 GMT

I did say I had checked these and nothing was coming up in my first message

Re: Refund request accepted

caesarome — Tue, 04 Aug 2026 09:42:01 GMT

You said " but it isn't showing" which isn't clear so you will have to speak to Sky again about this seeing as you can't see this update.