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    <title>topic Re: Scam caller in Account &amp; Billing</title>
    <link>https://helpforum.sky.com/t5/Account-Billing/Scam-caller/m-p/5335437#M299914</link>
    <description>&lt;P&gt;&lt;a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2723495"&gt;@bigfella89&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.sky.com/help/articles/account-takeover" target="_blank"&gt;https://www.sky.com/help/articles/account-takeover&lt;/A&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.&lt;/SPAN&gt;&lt;/P&gt;</description>
    <pubDate>Tue, 04 Aug 2026 07:08:23 GMT</pubDate>
    <dc:creator>Daniel0210</dc:creator>
    <dc:date>2026-08-04T07:08:23Z</dc:date>
    <item>
      <title>Scam caller</title>
      <link>https://helpforum.sky.com/t5/Account-Billing/Scam-caller/m-p/5334760#M299913</link>
      <description>&lt;P&gt;Just recieved a call from 07309 058 number who said he was from sky who could offer me a discounts on my bills. He asked for my email address and said he said an email and I should give him the code.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Knowing sky never does this, I asked him to provide me with basic information about me and he couldn't unless I gave him the code. I pointed out he was a scammer and hung up.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Looking at the email, it was a reset password email so basically if I was to give him my code he would have gained access to my account and done all sorts to it.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Really scary!&lt;/P&gt;</description>
      <pubDate>Mon, 03 Aug 2026 13:39:47 GMT</pubDate>
      <guid>https://helpforum.sky.com/t5/Account-Billing/Scam-caller/m-p/5334760#M299913</guid>
      <dc:creator>bigfella89</dc:creator>
      <dc:date>2026-08-03T13:39:47Z</dc:date>
    </item>
    <item>
      <title>Re: Scam caller</title>
      <link>https://helpforum.sky.com/t5/Account-Billing/Scam-caller/m-p/5335437#M299914</link>
      <description>&lt;P&gt;&lt;a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2723495"&gt;@bigfella89&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.sky.com/help/articles/account-takeover" target="_blank"&gt;https://www.sky.com/help/articles/account-takeover&lt;/A&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 04 Aug 2026 07:08:23 GMT</pubDate>
      <guid>https://helpforum.sky.com/t5/Account-Billing/Scam-caller/m-p/5335437#M299914</guid>
      <dc:creator>Daniel0210</dc:creator>
      <dc:date>2026-08-04T07:08:23Z</dc:date>
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