https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5335385#M299910 <P>Why when I'm in credit you have still taken payment from my bank account l was told my credit would be used to pay my bill&nbsp;</P> Tue, 04 Aug 2026 05:53:52 GMT Paul2100 2026-08-04T05:53:52Z https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5335385#M299910 <P>Why when I'm in credit you have still taken payment from my bank account l was told my credit would be used to pay my bill&nbsp;</P> Tue, 04 Aug 2026 05:53:52 GMT https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5335385#M299910 Paul2100 2026-08-04T05:53:52Z https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5335395#M299911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4687388">@Paul2100</a>&nbsp;<BR />Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of <STRONG>Sky customers helping other Sky customers </STRONG>with additional help from Superusers like myself. <BR /><BR />It woukd depend on how long the credit has been on your account. Bills are generated 14 days before your payment date for most services.&nbsp;</P> Tue, 04 Aug 2026 06:23:40 GMT https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5335395#M299911 Daniel0210 2026-08-04T06:23:40Z