topic Re: Credit refund in Account & Billing

Credit refund

Elin2 — Mon, 03 Aug 2026 16:24:06 GMT

I cancelled my services a few months ago but I have a credit on my account. How do I get this refunded?

Re: Credit refund

caesarome — Mon, 03 Aug 2026 16:25:19 GMT

We can get you some help via here from Sky's messaging team if you want, so if you do can you reply to confirm that your payment details are still on the account ?

Re: Credit refund

Elin2 — Mon, 03 Aug 2026 17:19:15 GMT

Yes please, I believe my direct debit is still open. Thank you

Re: Credit refund

caesarome — Mon, 03 Aug 2026 18:22:41 GMT

@Elin2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Allan95 — Mon, 03 Aug 2026 18:40:14 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.