https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335077#M299871 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3536036">@Ashleycr</a>&nbsp;</P> <P>Are your services restricted due to a non payment?<BR /><BR /></P> <P>If so they&nbsp;won’t be switched back on until any arrears Sky believe you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR /><STRONG>If a payment is 2+ weeks overdue</STRONG> you will have to pay the next bill as well.<BR /><STRONG>If payments are 56+ days overdue</STRONG> Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><STRONG>If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) </STRONG>non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A> <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A></P> Mon, 03 Aug 2026 17:51:32 GMT Daniel0210 2026-08-03T17:51:32Z https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335069#M299866 <P>My tv has been restricted.and would like it back on&nbsp;</P> Mon, 03 Aug 2026 17:45:22 GMT https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335069#M299866 Ashleycr 2026-08-03T17:45:22Z https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335071#M299867 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3536036">@Ashleycr</a>&nbsp;wrote:<BR /><P>My tv has been restricted.</P><HR /></BLOCKQUOTE><P>Due to missed payments?</P> Mon, 03 Aug 2026 17:45:57 GMT https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335071#M299867 PandJ2020 2026-08-03T17:45:57Z https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335077#M299871 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3536036">@Ashleycr</a>&nbsp;</P> <P>Are your services restricted due to a non payment?<BR /><BR /></P> <P>If so they&nbsp;won’t be switched back on until any arrears Sky believe you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR /><STRONG>If a payment is 2+ weeks overdue</STRONG> you will have to pay the next bill as well.<BR /><STRONG>If payments are 56+ days overdue</STRONG> Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><STRONG>If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) </STRONG>non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A> <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A></P> Mon, 03 Aug 2026 17:51:32 GMT https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335077#M299871 Daniel0210 2026-08-03T17:51:32Z https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335080#M299872 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3536036">@Ashleycr</a>&nbsp;</P> <P>No need for two threads. Your second post and my reply have been merged to your original thread.&nbsp;</P> Mon, 03 Aug 2026 17:53:50 GMT https://helpforum.sky.com/t5/Account-Billing/Tv-been-restricted/m-p/5335080#M299872 Daniel0210 2026-08-03T17:53:50Z