topic Re: Returning sky equipment in Account & Billing

Returning sky equipment

Molly107 — Mon, 03 Aug 2026 13:08:03 GMT

I returned my sky equipment on 28th of February when I took out a new contract with a different provider. I still have proof of postage.

Re: Returning sky equipment

Mark39 — Mon, 03 Aug 2026 13:28:47 GMT

@Molly107 you're telling other customers. How can we help you?

Re: Returning sky equipment

Daniel0210 — Mon, 03 Aug 2026 13:34:55 GMT

@Molly107
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.

Are you saying that Sky are chasing you for the return of equipment?

Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

We can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returning sky equipment

caesarome — Mon, 03 Aug 2026 15:18:26 GMT

@Molly107

Have you been charged for a non return or have Sky contacted you asking you to return the equipment ?