topic Outstanding balance in Account & Billing

Outstanding balance

Stacey2410 — Sun, 02 Aug 2026 14:53:52 GMT

I have paid the outstanding balance of £50 to a debt collector so why has it not cleared yet?

Re: Outstanding balance

Daniel0210 — Sun, 02 Aug 2026 14:56:05 GMT

@Stacey2410
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.

Payments aren't processed at a weekend so any payment is likely to clear sometime in the next few days.

Re: Outstanding balance

Mark39 — Sun, 02 Aug 2026 16:00:45 GMT

@Stacey2410 you mean the £50 hasn't shown up on your Sky account yet? I'm not sure how often a debt collection agency passes monies they receive on to Sky. I suspect it goes through the agency's books first. The important thing is that you've paid it.