topic Re: Thanks Sky for waisting my time in Account & Billing

Thanks Sky for waisting my time

Marx2022 — Fri, 20 Sep 2024 14:44:15 GMT

I contacted Sky to try and cancel my Broadband due to the price increase and poor signal . I decided to go through the chat window as I like to have a record of the discussion . After a long wait I was finally through to a agent . At first it seemed like no one was there due to the lack of response . But after some chasing they seemed to engage . We started to discuss the changes and savings to try to come to a compromise . Then all of sudden this happens :

Aakanksha

at 15:02, Sep 20:

Just to let you know, I am going away from my desk soon for (30 minutes) and I'll reply to you when I return. Whilst I am away, could you please ask any questions you have and I'll reply once I am back.

You

at 15:02, Sep 20:

okSent

You

at 15:33, Sep 20:

Are you back ?Sent

You

at 15:33, Sep 20:

this is taking some time nowSent

Virtual Assistant

at 15:33, Sep 20:

Sky Assistant Summary:

Name:
Purpose of contact:

Sign In: Not completed

Virtual Assistant

at 15:33, Sep 20:

Hi and welcome to Sky.

We’re sorry, but our Messaging Service is currently closed.

To get further support, please visit https://www.sky.com/help/home and follow our online guides to find the help you need as well as available contact options.

Alternatively check out our Community Forum using the link below, where you can talk to other customers to get help with your products.
https://helpforum.sky.com

You

at 15:33, Sep 20:

is this a joke ?Sent

Virtual Assistant

at 15:33, Sep 20:

I'm sorry we don't have anyone available to help you right now.

To get further support, please visit https://www.sky.com/help/home and follow our online guides to find the help you need as well as available contact options.

Alternatively check out our Community Forum using the link below, where you can talk to other customers to get help with your products.
https://helpforum.sky.com/

This is unacceptable after making me wait for 30 minutes and then not returning .

Re: Thanks Sky for waisting my time

PandJ2020 — Tue, 08 Oct 2024 16:23:30 GMT

@Marx2022 wrote:

This is unacceptable after making me wait for 30 minutes and then not returning .

Ok, how can other customers help you?

What have you done since Sep 20th?

Re: Thanks Sky for waisting my time

Henry+the+eigth — Fri, 31 Jul 2026 09:53:21 GMT

Hi Marx2022 I echo your frustrations! I have been with Sky for over 20 years now but in the later part of all those years I too have become more and more frustrated with the contact systems Sky have. I too have tried using the messaging system offered and had to deal with the infuriating virtual assistant, I was trying to remove part of my subscription due to my bill increases, am an Accessibility customer, but ended up really angry! Even though the contact systems offer the medium of messaging a sky expert, you have to plough through the annoyin chat bot first! Even if you get past the bot you are invariably left hanging!! I feel this is purely designed to avoid contact with the customer! Sky Accessibility used to be accessible and supportive as did skys customer service way back when I was first with them but not now. If I could get away with just Freeview I would leave! Hope you got sorted.

Kind Regards. H

Re: Thanks Sky for waisting my time

MightyQuinn — Fri, 31 Jul 2026 10:33:34 GMT

@Henry+the+eigth wrote:
Hope you got sorted.

Hi @Henry+the+eigth As it was nearly two years ago, one would hope so.