topic Re: Direct debit taken after manual payment in Account & Billing

Direct debit taken after manual payment

Paigex — Thu, 30 Jul 2026 23:12:52 GMT

Paid £100 manually five days later it's been taken by direct debit again, how can I get one of them refunded? It's showing as a credit on my account.

Re: Direct debit taken after manual payment

Daniel0210 — Fri, 31 Jul 2026 04:16:32 GMT

@Paigex
Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment (unless your services have been restricted).

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Re: Direct debit taken after manual payment

caesarome — Fri, 31 Jul 2026 04:30:39 GMT

@Paigex wrote:

It's showing as a credit on my account.

@Paigex

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Direct debit taken after manual payment

Paigex — Fri, 31 Jul 2026 07:09:27 GMT

Yes please I need it refunding, I made the manual payment to stop it restricting services again

Re: Direct debit taken after manual payment

Danz994 — Fri, 31 Jul 2026 08:18:06 GMT

Good morning @caesarome Thanks for making us aware of this. I'll send @Paigex an invite now and we can assist further. Thanks, Danielle