topic Re: Address in Account & Billing

Address

raymond18 — Wed, 29 Jul 2026 17:06:12 GMT

I have been trying to get my address correctly changed as the format is wrong this has been on going since Monday and I have spoken to 5 different agents, the last one has said it will take up to 7 days, my patience is coming to a end.

Re: Address

Daniel0210 — Wed, 29 Jul 2026 17:19:31 GMT

@raymond18 wrote:

the last one has said it will take up to 7 days,

@raymond18

So you were told this 2 days ago.

Re: Address

raymond18 — Wed, 29 Jul 2026 17:24:35 GMT

Monday morning at 9am, trying to get a mobile, apparently my address layout doesn't match credit check due to sky having character limit for address lines, last agent at 4.30pm today said I will have to wait 7 days for tech department to fix, this is a poor service by sky.

Re: Address

raymond18 — Wed, 29 Jul 2026 17:28:43 GMT

For instance they have put road if they had rd it would of worked 😔

Re: Address

GD1 — Wed, 29 Jul 2026 17:35:40 GMT

@raymond18 But what does Royal Mail show it as? https://www.royalmail.com/find-a-postcode

Sky will use a PAF valid format, if other organisations etc have abbreviated it then the issue isn't wth Sky, it does need to match what is listed as a PAF Valid address.

Re: Address

raymond18 — Wed, 29 Jul 2026 17:38:43 GMT

The agent can't find it, yet it is on royal mail.

Re: Address

raymond18 — Wed, 29 Jul 2026 17:40:22 GMT

Sky have admitted fault but they don't know what to do.

Re: Address

GD1 — Wed, 29 Jul 2026 17:43:29 GMT

@raymond18 Does what Sky hold match exactly what Royal Mail Hold?

Royal Mail typically format as

House Name (if applicable)

House Number (If applicable) Street Name

Area/District/Village

Post Town

Post Code

Re: Address

GD1 — Wed, 29 Jul 2026 17:45:28 GMT

@raymond18 If they cant find it on postcode it may be held under a different post code or plot address.

Out of interest how old is the prooperty, is it a new build in the last few years?

Re: Address

raymond18 — Wed, 29 Jul 2026 17:48:35 GMT

I live on a park home site therefore the address is the site name in first line followed road address, sky have put road address first followed by my address which is the wrong way to royal mail trying 5get them to understand that is like getting blood from a stone.

Re: Address

raymond18 — Wed, 29 Jul 2026 17:50:36 GMT

Old property 30 yes plus thanks for your help.

Re: Address

GD1 — Wed, 29 Jul 2026 17:53:42 GMT

@raymond18 I recommend then going down this route so that you can fully explain in a message the issue that exists, use the Mail Us option so that you can fully explain the address formating issue

Raise a complaint https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Address

raymond18 — Wed, 29 Jul 2026 18:24:50 GMT

Sent email thanks for your help

Phone

raymond18 — Thu, 30 Jul 2026 17:53:02 GMT

Well is this normal for sky had two texts to say they would call me today last one between 12 and 1 pm told to make myself available no calls came, sent email last night to customer service just had a auto reply nothing today all this hassle to change home address that has been misspelled.

Re: Phone

Daniel0210 — Thu, 30 Jul 2026 18:01:05 GMT

@raymond18

No need for a new thread so this evenings post has been merged into yesterdays to provide the full story.

Did you make a complaint (after which Sky have up to 6 weeks to resolve it).

Re: Phone

raymond18 — Thu, 30 Jul 2026 18:07:17 GMT

First of all I didn't know you could merge so thanks for doing that. Yes I have a official complaint in and was there is nothing they can do as the supervisor is away so they can't help, what a poor excuse for a simple problem they created.

Re: Address

raymond18 — Fri, 31 Jul 2026 18:11:57 GMT

Good news spoke to live chat today and spoke to Kiran sorted in 20 minutes, had no reply from emails, but at least it is sorted. Thanks for your help.