topic Re: Refund in Account & Billing

Refund

PatriciaRoberts — Wed, 29 Jul 2026 09:28:12 GMT

Hi I have a credit of £55.98 could you please tell me when this will be credited to me

Re: Refund

caesarome — Wed, 29 Jul 2026 09:31:13 GMT

@PatriciaRoberts

Is this credit because you have left Sky and if so are your payment details still in place ?

Re: Refund

GD1 — Wed, 29 Jul 2026 09:31:41 GMT

@PatriciaRoberts Do you still have the payment method in place? If so we can ask the Community Messaging Team to help with the refund, would you like this to be done?

Re: Refund

PatriciaRoberts — Wed, 29 Jul 2026 09:32:38 GMT

Yes l have just left and payment details still in place

Re: Refund

GD1 — Wed, 29 Jul 2026 09:35:16 GMT

@PatriciaRoberts To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund

PatriciaRoberts — Wed, 29 Jul 2026 09:35:24 GMT

@GD1 yes please

Re: Refund

PatriciaRoberts — Wed, 29 Jul 2026 09:50:59 GMT

@GD1 thank you very much

Re: Refund

Coley-W95 — Wed, 29 Jul 2026 11:02:03 GMT

Thanks for escalating this. We’ve sent @PatriciaRoberts an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.