https://helpforum.sky.com/t5/Account-Billing/Bill-taken-twice/m-p/5329828#M299243 <P>You should not be making manual payments with an active DD.&nbsp; Such manual payments do not necessarily stop automated collections.</P><P>&nbsp;</P><P>Once the additional payment shows as a credit you can contact Sky and request a refund - it takes 3-5 working days.&nbsp; (It cannot be done 'strait' away)</P><P>&nbsp;</P><P>Your post can be escalated here if you confirm your account is in credit.</P> Tue, 28 Jul 2026 14:19:47 GMT PandJ2020 2026-07-28T14:19:47Z https://helpforum.sky.com/t5/Account-Billing/Bill-taken-twice/m-p/5329823#M299241 <P>Hi my bill has been taken even tho I payed on the last day of my bill period as the normal day was on the Sunday 26,7,26 so I didn't get charged on the Monday as I normally pay via my card not by direct debit but for some reason sky have some how made a Dd without my knowledge and have now been charged again for it so I want my money back asap not credit in my account can so one help me plz asap as it was taken strait away I need it back strait away thenk you valued Custamer dave and sarah smith.</P> Tue, 28 Jul 2026 14:15:35 GMT https://helpforum.sky.com/t5/Account-Billing/Bill-taken-twice/m-p/5329823#M299241 Sarah19832 2026-07-28T14:15:35Z https://helpforum.sky.com/t5/Account-Billing/Bill-taken-twice/m-p/5329828#M299243 <P>You should not be making manual payments with an active DD.&nbsp; Such manual payments do not necessarily stop automated collections.</P><P>&nbsp;</P><P>Once the additional payment shows as a credit you can contact Sky and request a refund - it takes 3-5 working days.&nbsp; (It cannot be done 'strait' away)</P><P>&nbsp;</P><P>Your post can be escalated here if you confirm your account is in credit.</P> Tue, 28 Jul 2026 14:19:47 GMT https://helpforum.sky.com/t5/Account-Billing/Bill-taken-twice/m-p/5329828#M299243 PandJ2020 2026-07-28T14:19:47Z