topic Re: Cancelling issue in Account & Billing

Cancelling issue

Skytvcustomer — Tue, 28 Jul 2026 13:09:21 GMT

So contract is up 16th September and need to give minimum 31 days notice to cancel.
called today and am told that no I can't cancel as it also needs to be less than 40 days. I have no correspondence that this was ever the case. Does anyone have similar experience

Re: Cancelling issue

PandJ2020 — Tue, 28 Jul 2026 13:22:00 GMT

You don't say what services but the Q contract says, "...you may end a TV subscription service by giving us 31 days’ notice to expire no earlier than when the minimum term for that TV subscription service has ended."

40 days seems reasonable...

Re: Cancelling issue

Skytvcustomer — Tue, 28 Jul 2026 13:24:33 GMT

Sorry. Its Sky +. I am 50 days out currently but seemingly I need to be 40 days out but no more than 31. I also used the text service and they are saying I cant cancel until 10th of august and then later anytime in august. Surely if i want to cancel now, they just charge me until my contract is up?

Re: Cancelling issue

PandJ2020 — Tue, 28 Jul 2026 13:30:04 GMT

The Sky+ contract says, "You must subscribe to the Sky HD Service for the Minimum Term and you cannot cancel
your subscription during the Minimum Term". (My emphasis)

What's the issue in cancelling in 10 days time?

Re: Cancelling issue

Skytvcustomer — Tue, 28 Jul 2026 13:41:18 GMT

The issue is that I have taken the time to cancel now as I had remembered to do so. Like I am not trying to get out of paying the full 12 months. I am just giving them notice of my intention to cancel. The hassle of having to go through the whole rigmarole of getting in contact with them again is a pain. There is no other organisation that is this hard to deal with. Like even finding a phone number is an ordeal.

The below is the line on my contract.

After your cooling off period, to end your TV contract you'll need to give us 31 days' notice which cannot end before your new minimum term finishes. Early termination charges are payable if, during your new minimum terms (where applicable), your Talk/Line Rental or Broadband contracts end (other than where you have a right to end them without charge under the terms and conditions) or we end your TV contract because you have breached your terms and conditions.

Re: Cancelling issue

PandJ2020 — Tue, 28 Jul 2026 13:44:12 GMT

Nothing I can add - if they are holding you to the terms of the contract then you'll have to call back when you can cancel.

ETC's would be payable if they did agree to early cancellation but for the sake of 10 days...

Re: Cancelling issue

Skytvcustomer — Tue, 28 Jul 2026 13:51:33 GMT

I know what your are saying but the contract does not say what you said. And I am willing to pay early termination fee if required. Honestly they were the most unhelpful and arrogant people ive encountered in customer service. If they had politely said that unfortunately these are in the t&c s i received id say fair enough. No they wouldnt even listen

Re: Cancelling issue

PandJ2020 — Tue, 28 Jul 2026 13:54:21 GMT

@Skytvcustomer wrote:
...but the contract does not say what you said.

It's the Sky+ contract on their website, presumably the one your agreed to when you started your last minimum term.

https://www.sky.com/help/articles/sky-terms-and-conditions

Re: Cancelling issue

Skytvcustomer — Tue, 28 Jul 2026 14:00:56 GMT

Again, I have read this and there is nothing written on it to state they could not start the cancellation process today so that it ends when minimum term expires. In fact I have given them the notice they are looking for. 'A minimum 31 days'

Even if i was wrong they could still cancel at my request and charge an early termination fee but again they did not do this or state this as an option

Re: Cancelling issue

PandJ2020 — Tue, 28 Jul 2026 14:07:46 GMT

@Skytvcustomer wrote:
Again, I have read this and there is nothing written on it...

Not sure which contract you're reading (or which applies to you) but both the Sky+ and Sky HD state you cannot cancel within a minimum term.

Re: Cancelling issue

Skytvcustomer — Tue, 28 Jul 2026 14:11:32 GMT

But I am not cancelling within the term. I am serving notice to cancel as per their conditions. They are different things.

Anyway thanks for the help!

Re: Cancelling issue

PandJ2020 — Tue, 28 Jul 2026 14:17:08 GMT

@Skytvcustomer wrote:
But I am not cancelling within the term. I am serving notice to cancel as per their conditions. They are different things.
Anyway thanks for the help!

It would be if you were to pay ETC's. (At Sky's discretion)

Personally, (you probably have no other choice) call back at the end of next week and ensure you get a cancellation confirmation. You can use the chat service to cancel if phoning is a chore.

Re: Cancelling issue

MightyQuinn — Tue, 28 Jul 2026 15:50:09 GMT

Hi @Skytvcustomer Large companies are not known for their flexibility, quite simply the computer probably says no, and the minions can not override it even if it makes perfect sense.

Re: Cancelling issue

2muchTV — Tue, 28 Jul 2026 16:56:23 GMT

@Skytvcustomer I suggest you send an email to give notice of your cancellation. If you have a spare stamp, you can also send a letter. The options are found in this Sky link

Just scroll to the bottom of the page and click on No, I still need help.

The email address (which cannot be posted here) and postal address can be found there along with the required information needed. "... We can’t cancel your Sky services until we’ve confirmed you’re the authorised account holder, so we may need to call you back to process your request. Don't worry, your notice period will start from the date we receive your letter or email..."

My last cancellation email was sent on 06 Oct 2025 for a cancellation on 17 Nov 2025

My Name

99 My Address

Town

County

Postcode

Mobile:

Streaming TV Account #:

Dear Madam/Sir

I am writing to give 31 days notice to cancel my Sky contract. I understand that my Sky Streaming service offer is due to end on 17th November 2025, however, I need to cancel as soon as possible.

I understand that there will be an early termination fee which I will pay.

Thank you for your attention to this matter.

Kind regards

Sky called in the weeks leading up to 17 Nov and although they did not end the contract early, Sky owed me the princely sum of £5.37 which was sent to my bank account on 17 Jan 2026.

Best of luck

Re: Cancelling issue

Me134 — Tue, 28 Jul 2026 17:50:33 GMT

There seems to be some confusion over what @Skytvcustomer wants to do, which is simply to set a cancellation date on the final day of the contract. They absolutely can do that and in fact could have set a date 24 months down the line on the day they signed up. If Skys software can't handle that then that's not the customers problem.

I suspect it may be that the agents they've been chatting to either don't know how to do that or are simply trying to pass the cancellation stat on to someone else.