https://helpforum.sky.com/t5/Account-Billing/Payment-been-took-when-I-have-ordered-payed/m-p/5328530#M299076 <P>I have paid it on the 16th off this month and they took the money out again I can't afford it to come out twice&nbsp;</P> Mon, 27 Jul 2026 00:16:12 GMT Keira-2 2026-07-27T00:16:12Z https://helpforum.sky.com/t5/Account-Billing/Payment-been-took-when-I-have-ordered-payed/m-p/5328530#M299076 <P>I have paid it on the 16th off this month and they took the money out again I can't afford it to come out twice&nbsp;</P> Mon, 27 Jul 2026 00:16:12 GMT https://helpforum.sky.com/t5/Account-Billing/Payment-been-took-when-I-have-ordered-payed/m-p/5328530#M299076 Keira-2 2026-07-27T00:16:12Z https://helpforum.sky.com/t5/Account-Billing/Payment-been-took-when-I-have-ordered-payed/m-p/5328537#M299078 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4739785">@Keira-2</a>&nbsp;<BR />Manual payments are unnecessary. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment (unless your services have been restricted). <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>but please confirm it’s currently showing as a credit.</STRONG></P> Mon, 27 Jul 2026 03:20:33 GMT https://helpforum.sky.com/t5/Account-Billing/Payment-been-took-when-I-have-ordered-payed/m-p/5328537#M299078 Daniel0210 2026-07-27T03:20:33Z