topic Re: Return of puck in Account & Billing

Return of puck

Puss — Fri, 24 Jul 2026 13:52:55 GMT

My account is cancelled. No returns packaging / label has been received despite me requesting one 6 times. Royalmail returns will not process my request to produce a returns label /QR code.
i gave a Livingstone address can i safely return my equipment if i pay the postage. I think its a ploy so Sky will try and bill me for non return of equipment.

Re: Return of puck

Angel_Aka — Fri, 24 Jul 2026 14:37:09 GMT

@Puss wrote:
My account is cancelled. No returns packaging / label has been received despite me requesting one 6 times. Royalmail returns will not process my request to produce a returns label /QR code.
i gave a Livingstone address can i safely return my equipment if i pay the postage. I think its a ploy so Sky will try and bill me for non return of equipment.

There are instructions on how to return a puck here:

https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

Re: Return of puck

caesarome — Fri, 24 Jul 2026 19:02:52 GMT

@Puss wrote:

Royalmail returns will not process my request to produce a returns label /QR code.

What is happening when you try to generate the label yourself after going via here:

https://www.sky.com/help/articles/return-tv-broadband