topic Re: Returning items in Account & Billing

Returning items

Suebo1 — Fri, 24 Jul 2026 15:04:49 GMT

I have just received a box to return items I know nothing about I need help

Re: Returning items

caesarome — Fri, 24 Jul 2026 15:08:52 GMT

@Suebo1

Have you cancelled anything recently or even upgraded to something like Dky Q or Sky Stream.

Also does anything appear here for you:

https://www.sky.com/ordertracking

Re: Returning items

Mark39 — Fri, 24 Jul 2026 15:17:31 GMT

@Suebo1 has anything from Sky been delivered (apart from the return packaging)?

Re: Returning items

Suebo1 — Fri, 24 Jul 2026 15:22:46 GMT

No nothing

Re: Returning items

caesarome — Fri, 24 Jul 2026 15:36:43 GMT

No nothing shows on your account here:

https://www.sky.com/ordertracking

Or you have made no changes at all, or both !

Re: Returning items

MightyQuinn — Fri, 24 Jul 2026 15:53:11 GMT

@Suebo1 wrote:
I have just received a box to return items I know nothing about I need help

Hi @Suebo1 Have you renewed any minimum terms etc.. In my case I renewed my Multiscreen, unbeknown to me they cancelled my Multiscreen subscription and entered it again at a cheaper price. That triggered a return request for my Mini boxes. I was told to ignore it completely when the packaging arrived (I did).