topic Re: Payment in Account & Billing

Payment

Ely — Fri, 24 Jul 2026 14:31:33 GMT

I need help with payment question

Re: Payment

MightyQuinn — Fri, 24 Jul 2026 14:33:45 GMT

@Ely wrote:
I need help with payment question

Hi @Ely What is your question?

Re: Payment

Ely — Fri, 24 Jul 2026 14:34:34 GMT

About payment

Re: Payment

MightyQuinn — Fri, 24 Jul 2026 14:38:41 GMT

@Ely wrote:
About payment

Hi @Ely What about payment? We cannot point you in the right direction without a few details.

Re: Payment

Ely — Fri, 24 Jul 2026 14:40:05 GMT

Need help with payment and getting back on

Re: Payment

Mark39 — Fri, 24 Jul 2026 14:42:18 GMT

@Ely paye what Sky say you owe and re-setup your monthly direct debit. One your payment is cleared, your account will be reinstated.

Re: Payment

Ely — Fri, 24 Jul 2026 14:43:37 GMT

Re: Payment

Daniel0210 — Fri, 24 Jul 2026 14:58:25 GMT

@Ely
As pointed out your services won’t be switched back on until the arrears Sky believe you owe have been paid and then you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.
If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).
If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Payment

Ely — Fri, 24 Jul 2026 14:59:54 GMT

thank you hopefully getting it sorted today or Tuesday depending on my wage later