topic Re: BACS Refund in Account & Billing

BACS Refund

Jaczik — Thu, 23 Jul 2026 08:12:56 GMT

Manual BACS refund required for formal CIDAS resolution

Good morning

On 3 July CISAS formally resolved my dispute against Sky awarding me the full amount of my claim (£452.57). As part of this formal ombudsman resolution, I require this remedy to be paid as a direct cash return via BACS rather than an account credit.

I can see a credit has been applied, and my 11 August predicted bill is now showing as an estimate of -£402.07. As Sky has a deadline of 3 August to fully redress the case, I need an escalated agent from the Sky Messaging Team to open a private chat with me. I request that you process a manual BACS refund for the full £452.57 awarding straight back to my direct debit Bank Account, and leave my August bill to be collected by direct debit as usual. Many thanks

Re: BACS Refund

PandJ2020 — Thu, 23 Jul 2026 08:33:20 GMT

@Jaczik wrote:
I request that you process a manual BACS refund

You can request but I believe the remedy of an account credit (for an active account) is an acceptable resolution.

p.s. You're not contacting Sky by posting here

Re: BACS Refund

Mark39 — Thu, 23 Jul 2026 08:35:03 GMT

@PandJ2020 wrote:

@Jaczik wrote:

I request that you process a manual BACS refund

You can request but I believe the remedy of an account credit (for an active account) is an acceptable resolution.

p.s. You're not contacting Sky by posting here

I agree. @Jaczik I'd suggest giving Sky a call to request a refund to your bank account.

Re: BACS Refund

Jaczik — Fri, 24 Jul 2026 08:16:34 GMT

Good morning

I am still waiting for an official Sky Employee from the Messaging Team to escalate this formal CISAS resolution to a private chat so we can process the BACS transfer.
Please can an agent open the chat bubble? Many thanks

Re: BACS Refund

caesarome — Fri, 24 Jul 2026 09:09:01 GMT

@Jaczik

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: BACS Refund

Brill+Gill — Fri, 24 Jul 2026 10:02:23 GMT

Thanks for escalating this @caesarome. We’ve sent @Jaczik an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.