Overpayment

JoanneMitchell — Thu, 23 Jul 2026 17:34:58 GMT

I want it back As my sky tv goss out on the 24th Which is tomorrow

Re: Overpayment

Mark39 — Thu, 23 Jul 2026 17:51:39 GMT

@JoanneMitchell does your Sky account show you're in credit?

Re: Overpayment

Daniel0210 — Thu, 23 Jul 2026 18:05:09 GMT

@JoanneMitchell
It sounds like you've made an unnecessary manual payment. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting (tomorrow?), a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

topic Re: Overpayment in Account & Billing

Overpayment

Re: Overpayment

Re: Overpayment